Overview
The Reserve Healthcare and Rehabilitation, located in Hanahan, South Carolina, provides skilled nursing, short-term rehabilitation, and long-term care services. The facility aims to support residents in restoring their health and well-being in a compassionate environment. The dedicated staff is focused on creating a sense of community and exceeding the expectations of those they serve.
Services & Support
The Reserve offers a range of services, including skilled nursing care, rehabilitation, and memory care. The facility is designed to cater to both short-term recovery and long-term care needs. Residents receive assistance tailored to their individual health requirements, with a commitment to providing a comfortable and supportive atmosphere.
Care Approach & Staff
The staff at The Reserve is described as friendly, caring, and accommodating. Many reviews highlight the helpfulness of the nursing and rehabilitation teams, who strive to meet the needs of residents. However, there are concerns regarding communication and care continuity, particularly in relation to medical updates and the handling of discharges.
Who They Serve
The Reserve serves a variety of residents, including those requiring skilled nursing, rehabilitation, and memory care. Families seeking assistance for their loved ones may find that the facility caters to both short-term and long-term care needs.
Room for Improvement
Several reviews indicate significant concerns regarding communication and care quality. Some families reported issues with the handling of discharges, including a lack of notification about residents’ status and missing personal belongings. Additionally, there were complaints about inadequate support for residents, such as delays in providing necessary items and assistance.
What Families Say
Family feedback is mixed at The Reserve. While some appreciate the caring nature of the staff and the cleanliness of the facility, others express serious concerns about the quality of care and communication. Positive comments highlight the dedication of certain staff members, while negative experiences include instances of poor treatment and lack of support for residents.
Summary
The Reserve Healthcare and Rehabilitation offers essential services in skilled nursing and rehabilitation within a community-focused environment. While many families commend the staff for their kindness and support, there are notable concerns regarding communication and care practices that potential residents and their families should consider when evaluating this facility.
