Overview
The Oasis at Golfcrest, located in Houston, Texas, is a skilled nursing facility that has received mixed feedback from families and visitors. While some reviews highlight a focus on patient care and skilled therapy services, others express serious concerns regarding neglect and poor management.
Services & Support
The facility offers various services, including physical therapy, which is noted positively by some reviewers. Families have mentioned that the therapists are skilled and dedicated, helping patients with complex needs. However, the overall quality of care has been questioned, with multiple accounts of neglect and inadequate support for residents.
Care Approach & Staff
Reviews indicate a significant divide in experiences with the staff. Some families appreciate the dedication shown by nurses and aides, who are described as patient and caring. Conversely, other accounts highlight issues with staff communication and responsiveness, particularly during emergencies. Concerns about understaffing and the lack of proper training for staff have also been raised, leading to a perception of inadequate care.
Who They Serve
The facility serves a diverse population, including patients with high acuity needs. However, the level of care provided has been called into question, with reports of residents experiencing neglect and a lack of timely assistance.
Room for Improvement
Numerous reviews point to critical areas needing improvement, including staff communication, cleanliness, and overall management. Many families have expressed dissatisfaction with the condition of the facility and the level of care their loved ones received, citing instances of neglect and poor responses to urgent needs.
Summary
The Oasis at Golfcrest presents a complex picture of care, with some families reporting positive interactions and effective therapy services, while others raise serious concerns about neglect and management issues. Prospective residents and their families may want to thoroughly evaluate their options and consider the feedback from various sources when making decisions regarding care.
