Overview
The Oasis at Galleria, located in Houston, Texas, is a senior living facility that offers a range of services including rehabilitation and memory care. While the facility is situated near the Galleria, it has received mixed reviews regarding staffing and care quality.
Services & Support
The Oasis at Galleria provides various services such as physical therapy and memory care. Some reviews highlight the exceptional care provided by the rehabilitation team, indicating that they are dedicated to ensuring residents’ happiness and stability. However, concerns have been raised about the overall staffing levels, which some residents and families feel are inadequate to meet the needs of all residents effectively.
Care Approach & Staff
Many reviewers commend the staff at The Oasis at Galleria for their compassion and attentiveness. Families have noted that the staff is generally friendly and willing to help. However, there are also reports of unprofessional behavior among some staff members and issues with staff communication, particularly regarding responsiveness to calls and inquiries.
Who They Serve
The facility caters to a diverse group of seniors, including those requiring memory care and rehabilitation services. Families have expressed satisfaction with the care provided, particularly in instances where residents have shown improvement in their health and well-being.
Room for Improvement
Despite positive feedback regarding the staff’s dedication, several reviews point to significant issues with communication and staffing. Families have reported difficulties in reaching staff members, with many calls going unanswered. Additionally, concerns about the facility being understaffed and the overall cleanliness have been raised, indicating a need for improvement in operational management.
Summary
The Oasis at Galleria has a dedicated team that strives to provide quality care for its residents, particularly in rehabilitation services. However, challenges related to staffing levels and communication have been noted by families. As the facility undergoes changes under new management, there is hope for improvements in the overall experience for both residents and their families.
