Overview
The Oaks, located in Winston-Salem, North Carolina, provides a comprehensive range of senior care services, including short-term rehabilitation, skilled nursing care, hospice care, palliative care, and respite care. Positioned conveniently across from Forsyth Medical Center, The Oaks aims to create personalized care plans that assist residents in regaining their skills and reducing the likelihood of hospital readmissions.
Services & Support
The Oaks offers a variety of services tailored to the needs of its residents. These include skilled nursing care, short-term rehabilitation, hospice, and palliative care. The facility employs a team of physical, occupational, and speech therapists who work closely with residents to develop individualized therapy plans aimed at promoting recovery and enhancing quality of life.
Care Approach & Staff
Reviews indicate a mixed experience with the staff at The Oaks. While many residents have praised the compassion and professionalism of the physical therapy team, concerns have been raised about the attentiveness and responsiveness of nursing staff. Some families reported instances of delayed responses to calls for assistance and a lack of empathy from certain staff members. However, there are also numerous accounts of staff members providing excellent care and support, particularly in therapy settings.
Who They Serve
The Oaks caters to a diverse group of residents, including those requiring rehabilitation after surgeries, strokes, or other health events. The facility also accommodates individuals needing long-term care, hospice services, and respite care for short-term stays.
Levels of Care
The Oaks provides a continuum of care, including skilled nursing for those needing ongoing medical attention, rehabilitation for recovery from health events, and hospice care for individuals with terminal conditions. The facility is designed to meet the varying needs of its residents, ensuring they receive appropriate support throughout their stay.
Dining & Activities
While some reviews indicate that the food quality could be improved, there are mentions of a variety of activities available for residents. The facility strives to create an engaging environment, promoting social interaction through scheduled events and activities.
Location & Access
The Oaks is conveniently located at 901 Bethesda Road in Winston-Salem, directly across from Forsyth Medical Center, making it easily accessible for families visiting their loved ones.
What Families Say
Feedback from families is quite varied. Some have expressed gratitude for the quality of care provided, particularly in rehabilitation, while others have raised serious concerns about staff responsiveness and overall care quality. Positive experiences highlight the supportive nature of the therapy team, while negative reviews point to issues of neglect and unprofessionalism among certain staff members.
Room for Improvement
Several reviews mention a need for improvement in staff responsiveness and attentiveness, particularly in nursing care. Families have reported instances of delays in receiving assistance and a lack of compassionate care from some staff members.
Summary
The Oaks in Winston-Salem, North Carolina, offers a range of senior care services with a focus on rehabilitation and skilled nursing. While many families appreciate the dedicated therapy staff and the facility’s convenient location, concerns about staff attentiveness and care quality have been noted. Prospective residents and their families may want to consider these varied experiences when evaluating The Oaks as a care option.
