Overview
The Oaks At Radford Hills Healthcare Center, located in Abilene, Texas, is a skilled nursing and rehabilitative care center that aims to enhance the lives of its residents. With over 25 years of experience in senior living, the facility is dedicated to providing quality care that is safe, effective, and compassionate. The center has undergone renovations and is staffed by a team committed to creating a welcoming environment for seniors.
Services & Support
The Oaks offers a variety of services, including skilled nursing, rehabilitation, hospice care, and social worker support. The facility emphasizes patient-centered care, focusing on the physical, emotional, and spiritual well-being of its residents. The activities program is designed to engage residents, with outings in the community and opportunities for social interaction.
Care Approach & Staff
The staff at The Oaks is noted for their friendliness and dedication to providing compassionate care. Many families have expressed appreciation for the support received during transitions into care, highlighting the efforts of the nursing and therapy teams. However, there have been concerns regarding staffing levels, particularly with certified nursing assistants (CNAs), which some families feel impacts the quality of care.
Living Options & Amenities
The facility offers various living options, including long-term care and rehabilitation services. The environment has been described as clean and inviting, with recent renovations that enhance its appeal. Residents can also participate in a range of activities designed to promote socialization and engagement.
Dining & Activities
Dining services at The Oaks involve resident input, with a focus on celebrating meals and accommodating dietary needs. The facility organizes activities that include community outings, which contribute to a vibrant and active lifestyle for residents.
What Families Say
Families have shared mixed experiences regarding their loved ones’ care at The Oaks. Positive feedback highlights the caring nature of the staff and the improvements under new management. However, there are significant concerns about cleanliness, staffing shortages, and communication issues, particularly regarding medication management and personal belongings. Some families have reported distressing experiences that have affected their loved ones’ well-being.
Room for Improvement
While many families appreciate the efforts of the staff, there are notable areas for improvement. Issues related to cleanliness, staff responsiveness, and the management of residents’ personal items have been raised. Additionally, some families have expressed dissatisfaction with the level of communication regarding care plans and medication.
Summary
The Oaks At Radford Hills Healthcare Center provides a range of services aimed at supporting seniors in a compassionate environment. While the facility has made strides under new management, families have voiced concerns about staffing, cleanliness, and communication. Prospective residents and their families should consider these factors when evaluating care options.
