Overview
The Center at Park West, located in Pueblo, Colorado, is a post-acute care facility specializing in short-term rehabilitation. It aims to provide a comprehensive approach to patient care, focusing on recovery and wellness after hospital stays or surgeries.
Services & Support
The Center at Park West offers a range of services including skilled nursing care, physical therapy, occupational therapy, and speech therapy. The facility emphasizes a personalized care plan designed to help patients achieve their rehabilitation goals. Family involvement and psychological care are also integral parts of the support system provided to residents.
Care Approach & Staff
The care approach at The Center is described as physician-driven, aiming to maximize the quality of care for each patient. Reviews indicate that while many staff members, including physical and occupational therapists, are recognized for their compassion and support, there are concerns about staffing levels, particularly during night shifts. Some residents reported delays in receiving medications and care, which raised issues about attentiveness.
Who They Serve
The facility serves individuals recovering from surgical procedures or acute illnesses. Many reviews highlight experiences related to post-surgery rehabilitation, particularly for patients who have undergone significant surgeries, such as hip or back surgery.
Dining & Activities
Dining at The Center at Park West is managed by an Executive Chef who prepares gourmet meals, although some reviews noted that food quality could be inconsistent. While the facility does provide social activities for residents, there are suggestions for improvement in this area to enhance the overall rehabilitation experience.
Room for Improvement
Several reviews express concerns about staffing shortages, particularly during night shifts, which can lead to delayed responses to calls for assistance. Additionally, there are noted issues regarding the timely administration of medications and the overall communication between staff and families. Improving these areas could enhance the quality of care provided.
Summary
The Center at Park West offers essential rehabilitation services in a clean and modern environment. While many staff members are praised for their care, there are significant concerns about staffing levels and communication that families should consider. Overall, the facility presents a mixed experience, with some residents benefiting from quality therapy services while others faced challenges in receiving timely care.
