Overview
The Brightonian, located in Rochester, New York, offers a blend of short-term rehabilitation and long-term skilled nursing care. The facility aims to provide a comfortable and welcoming environment for its residents, with a focus on individual care and attention. Although some reviews note that the building appears dated, many emphasize the cleanliness and the caring atmosphere provided by the staff.
Services & Support
The Brightonian provides a range of services, including occupational and physical therapy, aimed at helping residents recover from surgeries or manage chronic conditions. The staff is reported to be attentive, providing personalized care and support throughout the rehabilitation process. Families have noted that the facility maintains thorough documentation and clear communication regarding care plans, which helps ensure that residents receive appropriate support.
Care Approach & Staff
The care approach at The Brightonian is characterized by a hands-on and compassionate attitude from the staff. Reviews highlight the kindness and understanding shown by caregivers, particularly in their handling of residents with dementia. While some families have had positive experiences with the staff, others have expressed concerns about professionalism and care quality, indicating a mixed experience overall.
Who They Serve
The Brightonian serves individuals needing rehabilitation services, including those recovering from surgeries or managing chronic illnesses. The facility is equipped to handle various levels of care, including specialized support for older adults who may require additional assistance.
Levels of Care
The facility offers skilled nursing care and rehabilitation services, including both physical and occupational therapy. This comprehensive approach is designed to cater to residents’ medical needs, ensuring they receive the necessary support during their recovery.
Living Options & Amenities
Residents at The Brightonian are provided with private rooms, which some families have found to be comfortable and well-maintained. The facility’s environment is described as homelike, contributing to a sense of comfort for residents during their stay.
Dining & Activities
Dining experiences at The Brightonian seem to vary among residents. Some individuals have expressed satisfaction with the food, while others have noted that picky eaters may find it less appealing. The facility does offer community activities, although participation may depend on individual preferences.
What Families Say
Many families appreciate the level of care and attention their loved ones receive at The Brightonian, particularly during rehabilitation. Positive comments often mention the staff’s dedication and the supportive atmosphere. However, there are also critical reviews that raise concerns about professionalism and care standards, indicating that experiences can differ significantly.
Room for Improvement
Some reviews point to issues with staff professionalism and care quality, suggesting that there may be inconsistencies in the level of service provided. Families have noted concerns regarding the management of sick residents and overall facility conditions, which could benefit from further attention.
Summary
The Brightonian in Rochester, New York, offers a combination of skilled nursing and rehabilitation services in a supportive environment. While many families report positive experiences with the attentive staff and the quality of care, there are also concerns regarding professionalism and facility management that potential residents and their families should consider when evaluating their options.
