Overview
Susquehanna Health and Wellness Center, located in Columbia, Pennsylvania, offers a range of short-term rehabilitation and long-term care services. The facility aims to provide quality care close to home, catering to the needs of both residents and their families.
Services & Support
The center provides various services, including memory care, rehabilitation, and social worker support. Residents can choose from private or semi-private rooms, and the facility features comfortable activity rooms for relaxation and engagement in arts and crafts. The therapy department is dedicated to assisting residents in their recovery and rehabilitation journeys.
Care Approach & Staff
Reviews reflect a mix of experiences regarding the staff’s approach to care. Many families appreciate the friendly and professional demeanor of the staff, noting their attentiveness and responsiveness, particularly in communication about their loved ones’ conditions. However, there are concerns regarding staff availability and communication lapses during critical moments, which have led to distress for some families.
Who They Serve
The facility serves a diverse group of residents, including those requiring memory care and rehabilitation services. Families have shared experiences with residents who have conditions such as Alzheimer’s and Parkinson’s disease, highlighting the importance of specialized care for these individuals.
Room for Improvement
Some families have raised significant concerns about the facility’s communication practices, particularly during emergencies. Instances of miscommunication regarding patient status and care have been noted, leading to frustration and dissatisfaction. Additionally, there are reports of cleanliness and attentiveness issues that need addressing to enhance the overall quality of care.
What Families Say
Family feedback is varied, with some expressing gratitude for the care their loved ones receive, particularly in the memory care unit, where communication has been praised. Others, however, have reported distressing experiences, including falls and inadequate responses from staff during critical situations. These contrasting reviews underscore the need for consistent quality in care and communication.
Summary
Susquehanna Health and Wellness Center offers essential services for rehabilitation and long-term care in Columbia, Pennsylvania. While many families appreciate the dedication of the staff, there are notable concerns regarding communication and care consistency that need to be addressed. Families considering this facility should weigh these experiences carefully as they seek the best care for their loved ones.