Overview
Sunrise Health Services, located in Milwaukee, Wisconsin, has been serving the local community since 1994. This facility offers a range of services including rehabilitation and long-term care, with a focus on creating a family-like atmosphere for its residents. Despite its commitment to community and care, recent reviews highlight significant concerns regarding the quality of care and facility management.
Care Approach & Staff
The staff at Sunrise Health Services has received mixed reviews, with some noting caring interactions while others report unprofessional behavior. A number of residents and families have expressed dissatisfaction with the responsiveness of staff to call lights and basic needs, indicating that assistance can be delayed for extended periods. Additionally, there are concerns regarding management oversight, with reports of disengaged leadership and inadequate staff training contributing to a negative environment.
Living Options & Amenities
Sunrise Health Services offers private suites in its rehabilitation unit as well as private rooms in both rehabilitation and long-term care settings. Residents have access to common areas and an activity room dedicated to life enrichment. However, reviews suggest that the physical condition of the facility may need attention, citing issues such as dirty carpets and unpleasant odors.
Dining & Activities
The dining experience at Sunrise Health Services has been criticized, with reports of poorly prepared food and a lack of appropriate dietary options for residents with specific health needs. While the facility offers unique daily activities, some residents have expressed dissatisfaction with the overall quality of care and engagement during these activities.
Room for Improvement
Multiple reviews indicate a need for improvement in several areas, including staff responsiveness, food quality, and overall facility management. Concerns about the adequacy of care, particularly in rehabilitation services, have been raised, with suggestions to explore other options for loved ones needing care.
Summary
Sunrise Health Services presents itself as a community-oriented facility with a commitment to providing care since 1994. However, the feedback from families and residents suggests significant areas for improvement, particularly regarding staff professionalism, responsiveness, and the overall quality of care. Families considering this facility are encouraged to conduct thorough research and weigh their options carefully.
