Overview
Summit Nursing Home, located in Kansas City, Missouri, is a facility that provides care for seniors in a nursing home setting. While some reviews highlight positive experiences, there are notable concerns regarding the initial contact with staff.
Services & Support
The nursing home offers a range of services aimed at supporting the needs of its residents. However, feedback suggests that the quality of communication from the staff, particularly during initial inquiries, could be improved to foster a more welcoming environment.
Care Approach & Staff
The care approach at Summit Nursing Home is characterized by a commitment to resident well-being, though some reviews indicate issues with staff interactions. There are concerns about the attitude of certain staff members, which can impact how potential visitors and residents perceive the facility.
What Families Say
Feedback from families and visitors is mixed. While one reviewer noted that the nursing home is a nice place and appreciated the administrator, others reported negative experiences with staff, particularly regarding communication. Instances of rudeness during phone interactions have raised concerns about how residents may be treated in person. One reviewer expressed apprehension about the initial contact experience, suggesting it could reflect broader issues within the facility.
Room for Improvement
There are clear areas for improvement, particularly in staff communication and customer service. Several reviews point out that the demeanor of staff during initial interactions may not align with the supportive environment families seek for their loved ones. Enhancing these interactions could contribute positively to the overall experience for both residents and their families.
Summary
In summary, Summit Nursing Home has received a mix of reviews, with some praising the care and atmosphere, while others highlight significant concerns regarding staff interactions. Addressing the issues related to communication could help improve the experience for current and prospective residents and their families.
