Overview
St. Ann’s Home at St. Ann’s Community, located in Rochester, New York, has been a prominent provider of senior housing and health services for over 150 years. Founded by the Sisters of St. Joseph in 1873, the facility offers a complete continuum of care, ranging from independent living to 24-hour skilled nursing. St. Ann’s Community emphasizes Person-Centered Care, aiming to create a warm and compassionate environment for older adults.
Services & Support
St. Ann’s Community provides a variety of services tailored to meet the diverse needs of seniors. These include skilled nursing, rehabilitation, and physical therapy. Residents can also access memory care services, ensuring that those with cognitive challenges receive appropriate support.
Care Approach & Staff
The facility prides itself on its dedicated staff, with many reviews highlighting the kindness and professionalism of the nursing and aide teams. However, some families have expressed concerns regarding staffing shortages and inconsistent care, particularly in the rehabilitation and memory care units. While many staff members are noted for their competence, there are instances where residents have experienced delays in receiving assistance.
Living Options & Amenities
St. Ann’s offers various living options, including independent living and skilled nursing care. The facility is described as bright and clean, with comfortable rooms equipped with essential amenities. However, some reviews indicate that not all rooms maintain the same level of cleanliness and comfort, and there have been reports of inadequate housekeeping services.
Dining & Activities
The dining experience at St. Ann’s has received mixed reviews. While some residents enjoy the meal variety and quality, others have described the food as subpar and not freshly prepared. This has led some families to bring in home-cooked meals to ensure their loved ones receive nutritious options.
What Families Say
Families have shared a range of experiences at St. Ann’s. Some highlight the compassionate care provided by staff, while others raise concerns about cleanliness and food quality. Overall, the facility is viewed as one of the better options in the area, despite some noted shortcomings. Reviews emphasize the importance of family involvement in overseeing care, especially in the rehabilitation units.
Room for Improvement
There are notable areas for improvement at St. Ann’s, particularly regarding staffing levels and housekeeping services. Some families have reported issues with cleanliness in resident rooms and common areas, along with inconsistent support during critical times. Addressing these concerns may enhance the overall experience for residents and their families.
Summary
St. Ann’s Home at St. Ann’s Community provides a long-standing tradition of care for seniors in Rochester, New York. With a range of services from independent living to skilled nursing, the facility aims to create a supportive environment. While many families appreciate the compassionate staff and the facility’s amenities, there are areas that require attention, particularly in terms of staffing and cleanliness. Families considering St. Ann’s should be prepared to be actively involved in their loved ones’ care to ensure a positive experience.
