Overview
Spanish Trails Rehabilitation Suites, located in Albuquerque, New Mexico, is a licensed skilled nursing facility that offers both long-term and short-term rehabilitation services. The facility specializes in comprehensive post-operative care and orthopedic programs, aiming to support residents in their recovery and daily living needs.
Services & Support
The facility provides a variety of services, including skilled nursing care, physical therapy, and memory care. Residents have access to rehabilitation programs designed to assist them in regaining strength and independence after medical procedures or health setbacks. However, reviews indicate that there may be significant gaps in the availability and responsiveness of medical staff, which can impact the overall quality of care.
Care Approach & Staff
While many families have noted the kindness and compassion of the staff, there are concerns regarding staffing levels and response times. Reports suggest that call light responses can be slow, with some residents waiting up to 30 minutes for assistance. Additionally, the facility appears to be understaffed relative to the number of patients, which can affect the attention and care each resident receives.
Who They Serve
Spanish Trails caters to a range of residents, including those requiring rehabilitation after surgeries and individuals needing memory care. Families have expressed mixed experiences, with some appreciating the supportive environment while others have raised alarms about neglectful practices.
Living Options & Amenities
The facility is described as clean and well-maintained, with a pleasant environment. However, some reviews mention unpleasant odors in certain areas, particularly near the dining room. The facility also offers dining services, but there have been complaints regarding the availability of meals and the adequacy of food for residents who require assistance.
What Families Say
Feedback from families is varied. Some commend the physical therapy team for their dedication and effectiveness, while others express frustration over inadequate communication with medical staff and administration. Instances of delayed responses to medical needs and issues with medication management have also been highlighted, raising concerns about the overall care experience.
Room for Improvement
Several reviews indicate that there are significant areas for improvement at Spanish Trails Rehabilitation Suites. Families have reported issues with communication, slow response times for assistance, and lapses in medical care. These concerns suggest that prospective residents and their families should be proactive in advocating for their needs while receiving care at this facility.
Summary
Spanish Trails Rehabilitation Suites offers a range of rehabilitation and nursing services in a well-kept environment. While the facility has caring staff and a strong physical therapy program, there are notable concerns regarding staffing levels, response times, and communication. Families considering this facility should weigh the mixed reviews and be prepared to actively participate in their loved ones’ care.
