Overview
Skies Healthcare and Rehabilitation Center, located in Albuquerque, New Mexico, is a skilled nursing facility that provides post-hospital, short-term rehabilitation as well as long-term and respite care. The center also features a specialized transitional care unit and accepts Medicare, Medicaid, and most private insurances.
Services & Support
The facility offers a variety of services including skilled nursing, rehabilitation, and physical therapy. Families have reported mixed experiences regarding the responsiveness of the staff and the quality of care provided. While some residents and families appreciate the attentiveness of certain team members, others have expressed concerns about delays in assistance and care.
Care Approach & Staff
The staff at Skies Healthcare includes nurses, therapists, and an activities team that work together to support residents’ recovery and well-being. Positive reviews highlight the caring nature of some staff members, particularly in the activities department, where team members are noted for their kindness and engagement with residents. However, there are significant concerns regarding the overall responsiveness of the staff, with reports of call lights being ignored and delays in providing necessary assistance.
Who They Serve
Skies Healthcare serves a diverse population, including individuals recovering from surgeries, injuries, and those requiring long-term care. The facility is equipped to handle various levels of care, addressing the needs of both short-term rehabilitation patients and long-term residents.
Living Options & Amenities
The facility aims to provide a comfortable living environment, although there are reports of issues such as broken equipment in resident rooms, which have caused distress among residents and their families. Some families have noted that cleanliness is maintained, but the overall condition of the rooms and amenities has been a point of contention.
Dining & Activities
Dining experiences have received mixed feedback, with some residents enjoying the food while others have reported dissatisfaction with meal quality. The activities team is recognized for their efforts to engage residents in various activities, contributing positively to the residents’ overall experience.
What Families Say
Families have shared a range of experiences at Skies Healthcare. While some express gratitude for the care provided and commend specific staff members for their support, others have voiced serious concerns about neglect and inadequate care. Instances of delayed assistance and mismanagement of residents’ needs have led some families to consider transferring their loved ones to other facilities.
Room for Improvement
There are notable areas for improvement at Skies Healthcare, particularly regarding staff responsiveness and communication. Families have reported challenges in getting timely assistance for their loved ones, which has raised concerns about the quality of care. Additionally, the management of resident needs and facility maintenance require attention to enhance the overall experience for residents and their families.
Summary
Skies Healthcare and Rehabilitation Center offers a range of skilled nursing and rehabilitation services in Albuquerque, New Mexico. While there are positive aspects related to the activities team and some staff members, significant concerns about responsiveness and care quality have been raised by families. Prospective residents and their families are encouraged to consider these factors when evaluating the facility.
