Overview
Signature HealthCARE of Primacy, located in Memphis, Tennessee, is part of an award-winning, family-based organization focused on revolutionizing healthcare. The facility aims to provide a supportive environment that meets the diverse needs of its residents through various clinical programs and quality of life initiatives.
Services & Support
The facility offers skilled nursing and rehabilitation services, designed to support recovery and enhance the quality of life for its residents. There is also social worker support available to assist families with care coordination and resources.
Care Approach & Staff
While many reviews highlight the exceptional care provided by the rehabilitation and nursing staff, concerns about staffing levels have been noted. Families have reported that the patient-to-staff ratio is unbalanced, leading to challenges in timely assistance and care. Although some staff members, particularly certified nursing assistants (CNAs) and therapists, have been praised for their dedication and bedside manner, there are reports of inconsistent communication from management and nursing staff regarding patient care.
Living Options & Amenities
The facility is described as clean and well-maintained, with efforts made to create a welcoming atmosphere for residents. However, some reviews mention that the bathrooms and resident rooms are small, which may impact comfort.
Dining & Activities
Dining experiences have received mixed feedback. While some residents appreciate the dietary staff’s efforts to accommodate requests, others have reported issues with food quality, including cold meals and bland options. The facility provides various activities aimed at enhancing the social and emotional well-being of residents.
What Families Say
Feedback from families is varied. Many acknowledge the caring nature of specific staff members and the quality of rehabilitation services. However, several families express concerns about the overall staffing levels, communication issues, and the need for family advocacy to ensure adequate care. Some families report positive experiences with the care received during rehabilitation, while others have raised alarms about neglect and inadequate attention to personal hygiene.
Room for Improvement
A common theme in reviews is the need for improved staffing levels to ensure that all residents receive timely care. Families have noted that without active advocacy, patients may not receive the attention they need, which can lead to negative experiences. Additionally, enhancing communication from management and nursing staff could improve family interactions and overall satisfaction.
Summary
In summary, Signature HealthCARE of Primacy offers a range of skilled nursing and rehabilitation services in a clean and organized environment. While many staff members are dedicated and caring, families should be prepared to advocate for their loved ones to ensure they receive the necessary attention and care.
