Overview
Schenectady Center, located in Schenectady, New York, aims to provide rehabilitation and nursing care for its residents. The facility promotes a mission to create individualized rehab plans to help residents regain strength and return to their daily lives. Despite these intentions, numerous reviews indicate significant concerns regarding the quality of care and staff attentiveness.
Services & Support
Schenectady Center offers a range of services, including short-term rehabilitation and long-term nursing care, alongside physical, occupational, and speech therapy. The facility emphasizes the use of advanced technology in its rehabilitation programs. However, feedback from families suggests that the implementation of these services may not consistently meet the expectations set by the facility’s promotional materials.
Care Approach & Staff
While Schenectady Center highlights a commitment to individualized care with a focus on communication among staff, many families report issues with understaffing and a lack of responsiveness from nursing staff. Reviews frequently mention challenges in obtaining timely assistance, with some residents left unattended for extended periods. Positive notes were given to certain staff members, such as the front desk personnel, who made efforts to assist families in navigating the facility.
Who They Serve
The center serves a variety of residents, including those in need of rehabilitation following hospital stays and individuals requiring long-term care. However, many reviews express dissatisfaction with the care provided, particularly for those who may not have active family advocacy.
Room for Improvement
Multiple reviews indicate significant areas needing improvement, particularly regarding staffing levels and the attentiveness of care. Families have reported instances of neglect, including delays in assistance and inadequate monitoring of residents’ needs, raising concerns about the overall safety and well-being of patients.
What Families Say
Feedback from families is largely negative, with many expressing deep concern over the quality of care at Schenectady Center. Reports of neglect, poor communication, and inadequate staff support are common. Some families have shared heartbreaking experiences related to their loved ones’ care, underscoring the emotional toll these issues have taken on them.
Summary
Schenectady Center aims to provide a supportive environment for rehabilitation and nursing care. However, numerous reviews point to serious deficiencies in staff responsiveness and the overall quality of care. Families considering this facility for their loved ones may want to weigh these concerns carefully against the services offered.
