Overview
Sapphire at Fernhill, located in Portland, Oregon, offers skilled nursing and rehabilitation services in a supportive environment. The facility aims to provide individualized care plans under the direction of attending physicians to help residents regain their independence and improve their quality of life.
Services & Support
The facility provides a range of services including skilled nursing care, rehabilitation, and social worker support. Residents can expect assistance with medication management, IV therapy, and nutritional support. Sapphire at Fernhill is also Medicare and Medicaid certified, offering both private and semi-private accommodations for residents.
Care Approach & Staff
The care approach at Sapphire emphasizes compassion, integrity, and excellence. Staff members are described as nice and caring, although some reviews indicate issues with responsiveness and communication. Families have expressed concerns about the availability of staff to answer calls and address resident needs in a timely manner.
Living Options & Amenities
Sapphire at Fernhill offers both short-term rehabilitation and long-term care options. However, some reviews highlight concerns regarding the living conditions, mentioning that rooms can be small and poorly maintained. Reports of unpleasant odors and cleanliness issues have been noted, which could impact the overall living experience.
Dining & Activities
Dining experiences at Sapphire have received mixed reviews. Some residents have reported that the food quality is lacking, with specific complaints about cold meals and limited options. Additionally, there appears to be a lack of engaging activities available for residents, which may contribute to a less stimulating environment.
Room for Improvement
Several reviews indicate that there are significant areas for improvement at Sapphire at Fernhill. Concerns have been raised about the cleanliness of the facility, the responsiveness of the staff, and the overall quality of care. Families have reported distressing experiences related to communication and the management of medical needs, suggesting that the facility may benefit from enhanced oversight and improved operational practices.
Summary
Sapphire at Fernhill provides skilled nursing and rehabilitation services in a compassionate setting, but it faces challenges in staff responsiveness, facility cleanliness, and dining quality. Families considering this facility should weigh the reported experiences of current and former residents when making their decision.
