Overview
Santa Rosa Center for Rehabilitation and Healing, located in Milton, Florida, is a 110-bed skilled nursing facility that provides long-term care and rehabilitation services. The center is dedicated to focusing on the individual needs of its residents and employs an interdisciplinary team to partner with patients, families, and physicians to achieve successful outcomes. The facility emphasizes a continuity of care approach to enhance the quality of life and medical care for each resident.
Services & Support
The center offers a comprehensive suite of clinical care, including skilled nursing, rehabilitation, home health services, and social worker support. Their team is experienced in addressing a wide range of medical conditions, providing specialized programs such as cardiopulmonary rehabilitation and orthopedic rehabilitation. The staff is noted for their attentiveness and dedication to meeting the long-term and rehabilitation care needs of the community.
Care Approach & Staff
Reviews highlight the caring and helpful nature of the staff, with many families expressing appreciation for the attentive service provided by the nursing team and administration. The front office staff, including receptionists, are frequently described as friendly and welcoming, contributing to a positive environment. However, some reviews indicate concerns regarding management responsiveness and communication, particularly in critical situations.
Living Options & Amenities
While the facility is noted as older, many reviews mention that it is well-maintained and clean. The dining experience is positively reviewed, with residents enjoying the homemade meals provided. Activities offered at the center, including pet visits, are appreciated, although some residents may not choose to participate in group activities.
What Families Say
Overall, families have shared both positive and negative experiences. Many commend the staff’s dedication and the quality of care received, while others express serious concerns regarding critical medical oversights and management issues. Positive comments often focus on the warmth and kindness of the caregiving team, whereas negative feedback highlights failures in communication and care during critical times.
Room for Improvement
There are notable concerns regarding management responsiveness and the handling of critical medical situations, as some families reported instances where their loved ones did not receive timely assistance or appropriate care. These issues underscore the importance of active family involvement and communication with the facility.
Summary
Santa Rosa Center for Rehabilitation and Healing provides a range of rehabilitation and long-term care services in a supportive environment. While many families appreciate the attentive staff and quality of care, there are significant concerns regarding management and communication that potential residents and their families should consider. Families are encouraged to remain actively involved in their loved ones’ care to ensure their needs are met.
