Overview
Santa Rosa Care Center, located in Tucson, Arizona, is a facility that specializes in ongoing behavioral care for residents. The center offers 24/7 care services and has over 50 years of combined experience. However, the facility has received significant criticism regarding its cleanliness and overall living conditions.
Services & Support
Santa Rosa Care Center provides a range of services focused on behavioral health care. They offer a free initial consultation to assess the needs of potential residents and create individualized care plans. Despite these offerings, numerous reviews indicate serious concerns about the quality of care provided.
Care Approach & Staff
While some reviews mention that certain staff members are caring and dedicated, there are alarming reports about understaffing and inadequate attention to residents’ needs. Instances of neglect, such as residents being left unresponsive without food or water, have raised serious concerns among families. The facility reportedly struggles with staffing shortages, leading to overworked employees and potential lapses in care.
Living Options & Amenities
The living conditions at Santa Rosa Care Center have been described as unsanitary, with multiple reports of roaches in resident rooms and common areas. Families have noted a foul smell and concerns about the overall cleanliness of the facility, which detracts from the quality of life for residents.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the care their loved ones received, while others report distressing experiences. Reviews highlight significant issues, including reports of neglect, infestations, and unsanitary conditions. Many families have voiced their dissatisfaction with the facility’s management of care and the apparent lack of urgency in addressing critical issues.
Room for Improvement
The facility needs to address serious concerns regarding cleanliness, staffing levels, and overall resident care. Families have expressed a strong desire for improved conditions, including better management of infestations and more responsive care from staff.
Summary
In summary, Santa Rosa Care Center in Tucson, Arizona, offers specialized behavioral health services but faces significant challenges related to cleanliness and staffing. While there are staff members who demonstrate care and dedication, the facility’s reputation has been marred by reports of neglect and unsanitary living conditions. Families considering this facility should weigh the mixed reviews and the urgent need for improvements in care and environment.
