Overview
San Jose Healthcare & Wellness Center, located in San Jose, California, is a skilled nursing home and rehabilitation facility that aims to provide comprehensive care through a collaborative team approach. The center is dedicated to delivering 24-hour nursing care while emphasizing the holistic well-being of its residents.
Services & Support
The facility offers a variety of services, including skilled nursing, rehabilitation therapies, and medical social services. While they strive to meet the nursing and rehabilitation needs of patients, reviews indicate significant concerns regarding the quality and timeliness of care provided.
Care Approach & Staff
San Jose Healthcare & Wellness Center promotes a team of trained professionals committed to offering personalized attention. However, feedback from families suggests that communication with staff can be challenging, with reports of delayed responses to call buttons and inadequate attention to patient needs.
Who They Serve
The center caters to individuals requiring both short-term and long-term care, including those with specialized nursing needs. They also provide memory care services. Despite their focus on a serene environment, some reviews express concerns about the overall care quality for residents, particularly for those with specific health requirements.
Levels of Care
The facility provides skilled nursing and rehabilitation services, aiming to assist residents in their recovery and improve their physical condition. However, several reviews highlight issues with the administration of medications and neglect in personal care, such as leaving patients in soiled conditions.
Living Options & Amenities
San Jose Healthcare & Wellness Center offers a range of amenities designed to enhance the resident experience. While the center promotes a vibrant atmosphere with daily activities, some reviews indicate that the environment may not always be well-maintained or hygienic.
Dining & Activities
The dining options and activities available to residents are intended to enrich their daily lives. However, feedback from families suggests that the nutritional quality of meals may not meet the needs of all patients, with some reporting that dietary requirements were not adequately addressed.
Location & Access
Situated in a quiet residential neighborhood of San Jose, the center provides a backdrop conducive to rest and recuperation. Access to the facility is reportedly straightforward, although the quality of care may vary based on individual experiences.
What Families Say
Reviews from families present a mixed picture. While some commend the caring nature of certain staff members and the facility’s potential for positive experiences, numerous accounts express serious concerns about neglect, inadequate communication, and unsanitary conditions. Families have reported feeling that the facility prioritizes financial considerations over patient well-being.
Room for Improvement
There are significant areas for improvement at San Jose Healthcare & Wellness Center. Common themes in reviews include issues with communication among staff, inadequate personal care for residents, and concerns about the cleanliness and maintenance of the facility. Families have voiced that these factors contribute to a distressing environment for both residents and their loved ones.
Summary
San Jose Healthcare & Wellness Center offers skilled nursing and rehabilitation services in San Jose, California. While the facility aims to create a compassionate environment, feedback suggests that improvements are needed in the quality of care, communication, and overall patient management. Families considering this facility should weigh the mixed reviews and the highlighted areas for concern.
