Overview
Safire Rehabilitation at Southtowns, located in Buffalo, New York, offers rehabilitation and assisted living services. The facility has received mixed feedback from families regarding the quality of care and the environment. While some residents report positive experiences, others have raised significant concerns about cleanliness, staff attentiveness, and overall patient care.
Services & Support
The facility provides rehabilitation and assisted living services, but reviews indicate that the level of care may vary. Some families have expressed dissatisfaction with the responsiveness of staff and the adequacy of support provided to residents.
Care Approach & Staff
Feedback on staff interactions is mixed. While some families appreciate the friendliness and empathy shown by certain staff members, others have reported instances of neglect and inadequate care. Concerns were raised about staff being overwhelmed, leading to delays in assistance, particularly when residents require help after falls or during times of discomfort.
Who They Serve
Safire Rehabilitation at Southtowns serves individuals requiring rehabilitation and assisted living support. However, reviews suggest that the facility may not be suitable for all residents, particularly those with higher care needs.
Levels of Care
The facility offers rehabilitation and assisted living care, but the effectiveness and quality of these services have been questioned by some families. The consistency of care appears to be a significant concern, with reports of insufficient attention to residents’ needs.
Living Options & Amenities
While some residents appreciate the cleanliness and comfort of their living spaces, others have reported issues such as missing clothing and inadequate room conditions. The facility’s environment has been described as needing improvement, particularly regarding air conditioning and general upkeep.
Dining & Activities
Dining experiences at Safire Rehabilitation at Southtowns have been criticized, with some residents describing the food as unappetizing. The availability of activities is not extensively detailed in the reviews, but the overall satisfaction with dining options appears to be low.
What Families Say
Families have shared a wide range of experiences. Some have noted the caring nature of certain staff members and a clean environment, while others have expressed serious concerns about the quality of care, cleanliness, and responsiveness of the staff. The disparity in experiences suggests that while some residents find comfort and care, others feel neglected and dissatisfied.
Room for Improvement
Several reviews highlight areas needing attention, including cleanliness, staff responsiveness, and the quality of food. Families have voiced concerns about the need for more staff to adequately care for residents, particularly during times of high demand.
Summary
In summary, Safire Rehabilitation at Southtowns presents a mixed picture. While some residents find a supportive environment with caring staff, others report significant issues related to cleanliness, food quality, and overall care. Families considering this facility should weigh these varied experiences and may benefit from visiting to assess the environment and care standards firsthand.
