Overview
Russell Park Rehabilitation & Living Center, located in Lewiston, Maine, offers assisted living and adult day care services. However, the facility has faced significant criticism regarding its cleanliness and quality of care.
Services & Support
The center provides assisted living and adult day care services, aiming to support residents in their daily activities. Unfortunately, many reviews indicate that the level of support may not meet the expectations of families seeking care for their loved ones.
Care Approach & Staff
The staff at Russell Park has been described as caring but overwhelmed, often being short-staffed. This situation has led to concerns about timely care and attention to residents’ needs. Reviewers have noted that interactions between staff and residents can sometimes be curt and unkind, which may contribute to a negative environment.
Living Options & Amenities
The facility offers living options designed for those needing assistance. However, several reviews highlight issues with cleanliness and maintenance, such as reports of pests like bed bugs and cockroaches, which can significantly impact the living experience.
What Families Say
Feedback from families has raised serious concerns. Multiple reviewers have reported witnessing inadequate care, such as residents sitting in soiled clothing for extended periods and difficulties in receiving timely assistance. Emotional distress among residents has also been noted, with families expressing sadness about their loved ones’ experiences.
Room for Improvement
There are significant areas for improvement at Russell Park Rehabilitation & Living Center. Families have pointed out the need for better staffing, enhanced cleanliness, and a more compassionate approach to resident care. The presence of pests and the reported lack of responsiveness from staff are critical issues that need addressing.
Summary
In summary, while Russell Park Rehabilitation & Living Center provides essential services for assisted living and adult day care, the facility has received concerning feedback regarding its cleanliness, staff interactions, and overall quality of care. Families are encouraged to carefully consider these factors when evaluating their options for loved ones.
