Overview
Roosevelt Rehabilitation & Healthcare Center, located in Philadelphia, Pennsylvania, offers post-acute care designed to assist individuals transitioning from hospital to home. The facility provides a range of services including skilled nursing, orthopedic rehabilitation, wound care, and hemodialysis. With plans for full-center renovations, Roosevelt aims to enhance its care offerings through a concept known as Rehabbing Care™.
Services & Support
Roosevelt Rehabilitation & Healthcare Center provides a comprehensive continuum of high acuity care. This includes specialized services such as physical therapy, skilled nursing care, and hemodialysis. While the facility promotes its commitment to patient-centered care, reviews indicate significant concerns regarding the consistency and quality of therapy services provided.
Care Approach & Staff
The care approach at Roosevelt emphasizes a transition from hospital to home, but feedback from families suggests that the nursing staff may not consistently meet the needs of residents. Reports of delayed responses to requests for assistance and inadequate communication among staff and with families have raised concerns about the overall attentiveness and accountability of the care team.
Who They Serve
Roosevelt serves individuals requiring skilled nursing and rehabilitation services, including those needing specialized care like wound management and dialysis. However, feedback indicates that some residents may not receive the level of care expected in a rehabilitation setting.
Living Options & Amenities
The facility features a clean environment, with a focus on creating a welcoming atmosphere for residents. While some reviews highlight the cleanliness and organization of the space, others express dissatisfaction with the overall quality of care and attention given to residents.
Dining & Activities
Dining and activities are part of the services offered at Roosevelt, but specific details on these aspects are limited in the reviews. Some families have noted that the overall experience could be improved, particularly in relation to the quality of meals and engagement activities for residents.
What Families Say
Reviews from families reveal a mix of experiences at Roosevelt Rehabilitation & Healthcare Center. While some commend the orientation process and the friendliness of certain staff members, many express deep concerns about neglect and inadequate care. Instances of delayed assistance and poor communication have been particularly troubling for families.
Room for Improvement
There are significant areas for improvement highlighted by family reviews, particularly regarding the responsiveness and attentiveness of nursing staff. The facility has received criticism for neglectful care, leading to serious health complications for some residents. Families urge management to address these issues to ensure that all patients receive the respectful and timely care they deserve.
Summary
Roosevelt Rehabilitation & Healthcare Center in Philadelphia, Pennsylvania, provides a range of rehabilitation and skilled nursing services. However, feedback from families indicates serious concerns regarding the quality of care, particularly in terms of staff responsiveness and communication. While the facility is working towards improvements, families are advised to carefully consider their options when seeking care for their loved ones.
