Overview
Rolling Hills Care Center, located in Catoosa, Oklahoma, is a nursing facility that offers a range of services including skilled nursing and hospice care. The center aims to provide a nurturing environment and personalized care for its residents, emphasizing a commitment to treating individuals with dignity and respect.
Services & Support
The facility provides skilled nursing services and hospice care, catering to residents who require medical assistance and end-of-life support. Rolling Hills Care Center emphasizes the development of individualized care plans, which involve collaboration between residents, their families, and the clinical team to ensure tailored support.
Care Approach & Staff
Rolling Hills Care Center promotes a friendly and empathetic atmosphere, with staff trained to provide compassionate care. However, some reviews indicate issues with staff responsiveness, particularly regarding communication. Families have expressed concerns about difficulty reaching staff members by phone and delays in addressing residents’ needs.
Who They Serve
The center serves a diverse population of residents, including those requiring long-term care and hospice services. Families have noted that the facility’s communication practices can hinder their ability to stay informed about their loved ones’ conditions.
Room for Improvement
Several reviews highlight significant concerns regarding the responsiveness of staff and the overall quality of care. Families have reported challenges in reaching the facility by phone and have expressed dissatisfaction with the timeliness of care, particularly in relation to medication administration and communication about residents’ well-being.
Summary
Rolling Hills Care Center strives to provide a supportive and caring environment for its residents, with a focus on individualized care plans and a nurturing atmosphere. However, families have raised concerns about staff communication and responsiveness, indicating a need for improvement in these areas to enhance the overall experience for residents and their families.