Overview
Rockwood Manor, located in Midland, Texas, is an assisted living facility that has received significant criticism from former residents and their families. The reviews highlight serious concerns regarding the management and quality of care provided to residents.
Services & Support
The facility offers assisted living services, but feedback indicates that the support provided may not meet the expectations of families seeking a safe and caring environment for their loved ones. There are multiple reports of inadequate staffing and poor management practices that have negatively impacted resident care.
Care Approach & Staff
Reviews suggest that the staff at Rockwood Manor may not prioritize resident care, with claims of staff being distracted and unresponsive. Former residents have reported instances where staff were more engaged in personal matters rather than attending to the needs of the residents. This has raised concerns about the overall care approach and the commitment of the staff to the well-being of those in their charge.
Room for Improvement
There are critical remarks regarding the cleanliness and maintenance of the facility. Complaints include reports of pest infestations and inadequate heating and cooling within the living spaces. Additionally, there are allegations of retaliatory actions against residents who voice concerns, which could deter families from addressing issues directly with management.
Summary
Rockwood Manor in Midland, Texas, faces serious challenges in providing a quality living environment for its residents. With concerns about management practices, staff engagement, and facility maintenance, families may want to carefully consider these factors when evaluating options for assisted living. The feedback from former residents underscores the importance of addressing these issues to ensure a safe and supportive atmosphere for those in care.
