Overview
Riverwood Center, located in Jacksonville, Florida, offers post-acute rehabilitation and long-term care tailored to the needs of each individual. The facility aims to enhance the quality of life for its residents and promote better health outcomes through personalized care.
Services & Support
Riverwood Center provides a range of services, including skilled nursing, rehabilitation, and memory care. The facility emphasizes a compassionate approach to long-term care, with 24/7 nursing support available to assist residents at any time.
Care Approach & Staff
The staff at Riverwood Center is frequently noted for their friendliness and attentiveness. Many visitors have expressed appreciation for the care provided, highlighting the positive interactions between staff and residents. However, there have been concerns regarding communication and responsiveness from management, particularly in addressing family inquiries about resident care.
Who They Serve
Riverwood Center serves individuals in need of rehabilitation services and long-term care, including those with memory care needs. The facility is designed to support residents with varying levels of health and wellness requirements.
Living Options & Amenities
Residents at Riverwood Center benefit from a clean and inviting environment. The facility offers social activities and recreational programs to engage residents and promote a sense of community.
Dining & Activities
While the dining experience has been described as pleasant, there have been mixed reviews regarding the consistency of meal service and the attentiveness of staff during mealtimes. Some visitors have noted that staff members assist residents during meals, contributing to a supportive dining atmosphere.
What Families Say
Feedback from families visiting Riverwood Center is varied. Many have praised the cleanliness of the facility and the caring nature of the staff. However, some families have expressed concerns about the quality of care, particularly regarding communication from management and the responsiveness of staff to residents’ needs. Instances of inadequate care have been reported, leading some families to caution others about placing their loved ones in the facility.
Room for Improvement
There are notable concerns regarding communication between the facility’s management and families, particularly related to updates on resident health and care. Some families have reported feeling disregarded or unvalued when raising concerns. Additionally, issues regarding cleanliness and resident care have been highlighted, suggesting a need for consistent staff training and oversight.
Summary
Riverwood Center provides a range of services aimed at enhancing the quality of life for its residents. While many families appreciate the friendly staff and clean environment, significant concerns have been raised regarding communication and care quality. Families considering Riverwood Center should weigh these factors carefully when making decisions about their loved one’s care.
