Overview
River Crossing Rehab and Healthcare Center, located in St. Louis, Missouri, is a healthcare facility that aims to provide expert care and support throughout various stages of illness and recovery. The center emphasizes a patient-centered approach, focusing on individualized care tailored to the comfort and wellbeing of its residents.
Services & Support
The facility offers a range of services, including skilled nursing, rehabilitation, and home health care. Their team of medical professionals and therapists is dedicated to creating a nurturing environment, which includes providing nutritious meals and engaging activities for residents.
Care Approach & Staff
While the center promotes a compassionate care philosophy, reviews indicate significant concerns regarding staff competency and management. Some families have reported inadequate assistance with basic needs, such as bathroom help and medication administration. Positive experiences mentioned by some families highlight the kindness of specific staff members, but these seem to be overshadowed by multiple reports of neglect and poor care.
Who They Serve
River Crossing serves individuals requiring rehabilitation and skilled nursing care. However, multiple reviews suggest that the quality of care may not meet the needs of all residents, with families expressing serious concerns about the treatment their loved ones received.
Room for Improvement
Numerous reviews indicate areas needing attention, including staff responsiveness, cleanliness, and overall patient care. Specific incidents of neglect, such as unaddressed hygiene issues and medication errors, have raised alarms among family members.
Summary
River Crossing Rehab and Healthcare Center presents itself as a facility focused on patient care and support, yet feedback from families paints a troubling picture of the actual care provided. While some residents have had positive interactions with staff, the prevalence of negative experiences raises significant concerns for families considering this facility for their loved ones.
