Overview
Renaissance Manor on Cabot, located in Holyoke, Massachusetts, is a skilled nursing facility that provides a range of services, including post-hospital, short-term rehabilitation, long-term care, and respite care. The facility is dedicated to meeting the medical and rehabilitation needs of individuals recovering from illness or injury. It is also a We Honor Veterans community partner and accepts Medicare, Medicaid, and most private insurances.
Services & Support
The facility offers skilled nursing care, rehabilitation services, and hospice care, aiming to support residents through their recovery process. Social worker support is available to assist families in navigating care options and resources.
Care Approach & Staff
Reviews indicate that the staff at Renaissance Manor is generally described as friendly and caring. Many families have expressed appreciation for the attentiveness of the nursing and CNA staff. However, there are concerns regarding the adequacy of staffing, with some reports mentioning insufficient numbers of nurses and aides to meet the needs of all residents effectively.
Who They Serve
Renaissance Manor on Cabot serves a diverse population, including veterans and individuals requiring rehabilitation after surgery or illness. The facility is noted for its efforts to accommodate the specific needs of its residents, although experiences can vary significantly.
Levels of Care
The facility provides various levels of care, including skilled nursing, rehabilitation, long-term care, and respite care. This range allows them to cater to both short-term recovery needs and ongoing support for chronic conditions.
Living Options & Amenities
Renaissance Manor is designed to offer a comfortable living environment for its residents. While the building is older, many reviews highlight its cleanliness and absence of unpleasant odors, which can contribute to a more pleasant atmosphere for residents.
Dining & Activities
The facility provides dining options for residents, although experiences regarding food quality have been mixed. Some families have reported satisfaction with dietary accommodations, while others have expressed concerns about the overall quality of meals.
What Families Say
Families have shared a range of experiences at Renaissance Manor. Positive comments focus on the caring nature of the staff and the clean environment. However, there are also significant criticisms regarding staffing levels, communication, and the quality of care provided, particularly in urgent situations. Some families have reported distressing incidents involving inadequate attention to their loved ones’ needs.
Room for Improvement
Concerns have been raised about staffing adequacy, with reports of insufficient personnel to provide timely care. Additionally, issues related to communication and follow-up from staff have been noted, indicating a need for improvement in these areas to enhance the overall care experience for residents and their families.
Summary
Renaissance Manor on Cabot offers a range of skilled nursing and rehabilitation services in Holyoke, Massachusetts. While many families appreciate the friendly staff and clean environment, there are notable concerns regarding staffing levels and the consistency of care. Families considering this facility should weigh the positive aspects alongside the reported challenges to make an informed decision.
