Overview
PruittHealth – Trent, located in New Bern, North Carolina, offers skilled nursing and rehabilitation services for both short- and long-term care needs. The facility aims to provide high-quality, compassionate care tailored to the individual needs of residents, ensuring families remain connected with their loved ones’ progress.
Care Approach & Staff
The staff at PruittHealth – Trent is described as dedicated and caring, with many long-term employees who have built strong relationships with residents. Reviewers have noted the positive experiences associated with the daytime staff, who seem genuinely concerned for the well-being of patients. However, some reviews highlight inconsistencies in care, particularly during night shifts, where responsiveness appears to be lacking.
Who They Serve
PruittHealth – Trent serves a diverse population, including individuals recovering from surgeries and those in need of skilled nursing care. Families have shared experiences of loved ones receiving rehabilitation following significant health challenges, with varying levels of satisfaction regarding the care provided.
Clinical Services & Rehab
The facility offers physical therapy and skilled nursing services aimed at supporting residents through their recovery processes. While some families have reported positive outcomes, including improved health and spirits, others have raised concerns about the quality of care, particularly regarding medication administration and infection control.
What Families Say
Feedback from families is mixed. Some express gratitude for the care their loved ones received, emphasizing the friendly staff and home-like atmosphere. Others, however, have shared distressing experiences, citing issues such as neglect, lack of timely assistance, and concerns over safety and cleanliness. The overall sentiment suggests that while some residents thrive in this environment, others have faced significant challenges.
Room for Improvement
Several reviewers have pointed out areas needing attention, particularly in the responsiveness of night staff and the management of medications. Instances of neglect and safety concerns have been highlighted, indicating a need for improved oversight and training to ensure consistent care across all shifts.
Summary
PruittHealth – Trent presents a mix of experiences for residents and their families. While many appreciate the dedication of the staff and the caring environment, there are notable concerns regarding the quality of care during certain shifts and the management of patient needs. Families considering this facility may want to weigh both positive testimonials and critical feedback to make an informed decision.
