Overview
Princeton Place, located in Albuquerque, New Mexico, is a senior care facility that has faced significant criticism from families regarding its quality of care and overall environment. Many reviews highlight issues such as neglect, theft of personal belongings, and unsanitary conditions, leading to a concerning reputation among current and former residents’ families.
Care Approach & Staff
Reviews indicate that the staff at Princeton Place has been described as unhelpful and dismissive. Families have expressed frustration over the lack of timely responses to health concerns and inadequate assistance for residents. While there are mentions of some dedicated staff, such as a social worker who provided support, the overall sentiment suggests a high turnover rate among caregivers and a perceived lack of compassion towards residents.
Living Options & Amenities
The facility has been criticized for its physical condition, with reports of dirty carpets, pest issues, and general disrepair. Families have noted that the environment is not conducive to the well-being of residents, with some describing it as chaotic and unsanitary. The lack of engaging activities and entertainment for residents has also been a common complaint, with many feeling that the facility does not prioritize resident engagement.
What Families Say
Numerous reviews reflect a deep dissatisfaction with the care provided at Princeton Place. Families have reported incidents of theft, including clothing and personal items, which has compounded their distress during already challenging times. Concerns about neglect are prevalent, with multiple accounts of residents being left unattended for extended periods. The overall sentiment among families suggests that they feel their loved ones are not receiving the proper care and attention they deserve.
Room for Improvement
The facility has been noted for its urgent need for improvement in several areas, including cleanliness, staff training, and communication with families. Many families have expressed a desire for better oversight and accountability within the facility to ensure that residents receive the necessary care and support.
Summary
In summary, Princeton Place in Albuquerque, New Mexico, has garnered significant negative feedback from families regarding its care standards and living conditions. While there are indications of some supportive staff members, the overarching themes of neglect, theft of personal items, and unsanitary conditions raise serious concerns about the facility’s ability to provide a safe and nurturing environment for seniors. Families considering this facility are encouraged to thoroughly evaluate their options and seek alternatives that prioritize quality care.
