Overview
Pleasant Hills Community Living Center, located in Jackson, Mississippi, is a skilled nursing facility that specializes in short-term rehabilitation and long-term care services. The center aims to provide compassionate and personalized care, creating a supportive environment that feels like home for its residents.
Services & Support
Pleasant Hills offers a range of services, including skilled nursing, rehabilitation, and hospice care. The facility is committed to developing individualized care plans tailored to the unique needs of each resident. The staff is trained to address the challenges associated with aging, focusing on ensuring comfort and support for all residents.
Care Approach & Staff
The team at Pleasant Hills is dedicated to providing high-quality care, with an emphasis on teamwork and individualized attention. Many reviews highlight the positive experiences with the nursing and therapy staff, noting their commitment to helping residents achieve rehabilitation goals. However, there are also concerns regarding staff responsiveness and overall patient care, with some reviews indicating that improvements are needed in these areas.
Who They Serve
Pleasant Hills serves a diverse population, including individuals in need of long-term care and those requiring rehabilitation services after hospital stays. The facility aims to cater to the needs of residents in Hinds County and the surrounding areas.
Location & Access
The facility is conveniently located near local shopping areas and major hospitals in Jackson, making it accessible for families and visitors.
What Families Say
Reviews reflect a mix of experiences at Pleasant Hills. Some families express gratitude for the care their loved ones received, particularly in rehabilitation after significant health events. However, there are numerous concerns regarding communication, particularly with phone accessibility, as several reviewers reported difficulties in reaching staff. Additionally, some families voiced serious concerns about patient care and cleanliness, indicating a need for improvement in these areas.
Room for Improvement
While many families appreciate the care provided by the staff, there are recurring themes of poor communication and responsiveness, particularly regarding phone access. Some reviews also raise serious concerns about the level of care and attention provided to residents, indicating that improvements are necessary to enhance the overall quality of service.
Summary
Pleasant Hills Community Living Center offers skilled nursing and rehabilitation services in a supportive environment. While many families commend the staff for their dedication and the positive impact on rehabilitation, concerns about communication and patient care quality suggest that there is room for improvement. Families considering this facility should weigh the positive experiences against the reported challenges to make an informed decision.
