Overview
Patewood Post-Acute, located in Greenville, South Carolina, offers skilled nursing and short-term rehabilitation in a supportive environment. The facility is conveniently situated near major hospitals, which facilitates family visits and clinical coordination. Patewood Post-Acute is committed to providing compassionate care around the clock, with a dedicated team that includes physicians, registered nurses, and therapists.
Services & Support
The facility provides a range of services including post-surgical rehabilitation, physical therapy, occupational therapy, memory care support, and chronic condition management. Residents benefit from personalized care plans developed in collaboration with families and the care team. However, some reviews indicate issues with communication and responsiveness, particularly regarding timely assistance for residents.
Care Approach & Staff
While many families express gratitude for specific staff members who have provided excellent care, there are also notable concerns about the overall professionalism and attentiveness of the staff. Some reviews highlight instances of neglect and poor communication, suggesting that the quality of care may vary significantly. The staff is reported to be helpful at times, but there are complaints regarding rudeness and a lack of engagement when family members seek assistance.
Who They Serve
Patewood Post-Acute serves a diverse population of residents, including those recovering from surgeries and those requiring long-term care. The facility aims to support individuals with various needs, including memory care and rehabilitation, but experiences reported by families suggest that the level of care may not consistently meet expectations.
Clinical Services & Rehab
The facility includes a state-of-the-art rehab gym where residents can engage in physical and occupational therapy. Many reviews commend the therapy services, noting significant improvements in residents’ mobility and overall health. However, there are serious concerns raised regarding the management of medical conditions and the potential for neglect in care, which some families feel contributed to adverse outcomes.
Location & Access
Patewood Post-Acute is located near SpareTime Entertainment Center and within a mile of both Patewood Hospital and St. Francis Eastside Hospital. This prime location allows for easy access to medical services and family visits, which is a notable advantage for residents and their families.
What Families Say
Families have shared mixed experiences regarding Patewood Post-Acute. While some appreciate the compassionate care provided by certain staff members, others express deep dissatisfaction with the level of attention and communication from the staff. Issues such as delayed responses to calls for help and lack of cleanliness have been highlighted, leading to a polarized view of the facility’s overall quality of care.
Room for Improvement
Multiple reviews indicate a need for improvement in staff responsiveness and communication. Families have reported instances of neglect, particularly concerning timely assistance with basic needs such as restroom access. Enhancing the training and engagement of staff could help address these concerns and improve the overall experience for residents and their families.
Summary
Patewood Post-Acute offers a range of skilled nursing and rehabilitation services in a convenient location. While some families report positive experiences, particularly with therapy services, there are significant concerns regarding staff communication and attentiveness. Prospective residents and their families may want to consider these factors when evaluating their options for care.
