Overview
Park Terrace Care Center, located in Flushing, New York, is a 200-bed facility offering 24-hour comprehensive medical, nursing, and rehabilitative care. Families and prospective residents are encouraged to visit the facility to understand the services provided and the environment.
Services & Support
The center provides a range of services including physical therapy and rehabilitation. While some reviews highlight the effectiveness of the rehabilitation team in helping residents regain strength and mobility, others express concern over the quality of nursing care and the overall environment.
Care Approach & Staff
The facility’s approach involves a focus on rehabilitation goals tailored to individual needs. However, feedback from families indicates a significant divide in staff performance. While some staff members are praised for their dedication and support, others have been described as unprofessional and uncaring. Reports of inadequate attention to patients’ basic needs and poor communication among staff have raised concerns about the overall quality of care.
Who They Serve
Park Terrace serves a variety of residents, including those recovering from traumatic brain injuries (TBI). Families have noted that the facility may not be suitable for individuals requiring specialized care, particularly those with mental health issues, due to reported incidents of neglect and inappropriate placements.
Levels of Care
The center offers skilled nursing and rehabilitation services, but experiences vary widely. While some patients have reported positive outcomes from their rehabilitation efforts, others have faced significant challenges, including issues with treatment protocols and personal care.
Room for Improvement
Multiple reviews highlight serious concerns regarding staff professionalism, cleanliness, and patient care. Instances of neglect, such as failure to address bedsores and inadequate monitoring of patients, have been reported. Additionally, the atmosphere described by some families suggests a lack of compassion and support from certain staff members.
What Families Say
Feedback from families is mixed. Some commend the physical therapy and rehabilitation services, noting significant improvements in mobility and strength. However, many others express dissatisfaction with the nursing staff, citing neglectful behavior and a lack of proper care. Families recommend being actively involved in the care of their loved ones to ensure their needs are met.
Summary
Park Terrace Care Center presents a complex picture. While it offers essential rehabilitation services that have benefited some residents, significant concerns regarding nursing care and staff professionalism have been raised. Families considering this facility should weigh both the positive and negative feedback carefully to make an informed decision for their loved ones.
