Overview
Palm Gardens Health and Rehabilitation, LLC, located in Mobile, Alabama, offers a long-term care and rehabilitation alternative with a focus on providing a caring environment. The facility emphasizes a commitment to quality and features a professional staff dedicated to the well-being of residents. The setting includes beautifully decorated common areas and outdoor courtyards, which aim to create a warm and inviting atmosphere for those in their care.
Services & Support
Palm Gardens provides a variety of services, including rehabilitation, respite care, and hospice care. The facility is staffed with professionally trained nurses, certified nurse aides, and therapists who work to ensure that residents receive personalized care tailored to their specific needs. Daily activities are organized to keep residents engaged and active, promoting a sense of community and involvement.
Care Approach & Staff
The care approach at Palm Gardens aims to treat each resident as a member of the family, fostering a home-like environment. While some reviews highlight the dedication of the staff, there are significant concerns regarding the overall quality of care. Reports of neglect and inadequate attention to residents’ needs have emerged, with instances of residents being left in soiled conditions and not receiving timely assistance.
What Families Say
Family feedback on Palm Gardens is mixed. Some families express gratitude for the kind and attentive nursing staff, noting positive experiences with therapy and rehabilitation. However, multiple reviews indicate serious dissatisfaction, citing neglect and poor cleanliness as major issues. One reviewer described an experience where a family member was not welcomed or accommodated properly upon admission, raising concerns about the facility’s responsiveness. Another review mentioned that the facility’s administrative communication was lacking, leading to frustration among families.
Room for Improvement
There are clear areas for improvement at Palm Gardens, particularly concerning staff responsiveness and cleanliness. Several families have reported experiences of neglect, indicating that the facility may need to address staffing levels and training to ensure that all residents receive the attention and care they require.
Summary
In summary, Palm Gardens Health and Rehabilitation, LLC in Mobile, Alabama, presents a caring environment with a variety of services aimed at rehabilitation and support. While some families have had positive experiences, significant concerns regarding neglect and care quality have been raised. Prospective residents and their families should weigh these factors carefully when considering this facility for their loved ones.
