Overview
Palazzo Post Acute, located in Los Angeles, California, is a skilled nursing facility that offers a range of services including rehabilitation and hospice care. The facility is noted for its dedicated staff and commitment to providing compassionate care, although experiences can vary significantly among residents and families.
Services & Support
Palazzo Post Acute provides a variety of services designed to support recovery and well-being. These include skilled nursing care, rehabilitation services, and social worker support. The facility emphasizes a philosophy of servant leadership, aiming to deliver compassionate and personalized care to all residents. Daily activities and specialized programming are also part of the services offered, contributing to the overall well-being of the residents.
Care Approach & Staff
The staff at Palazzo Post Acute are frequently described as passionate and empathetic. Many reviews highlight the dedication of the nursing and rehabilitation teams, noting their commitment to patient care and support. Residents often feel treated like family, and the staff’s positive energy is appreciated during challenging recovery periods. However, some reviews indicate concerns regarding communication and staff retention, particularly with social workers and nursing staff.
Who They Serve
Palazzo Post Acute serves a diverse population, including individuals recovering from surgery, those with chronic conditions, and residents in need of hospice care. The facility aims to support residents in their recovery journeys, providing both physical and emotional support.
Room for Improvement
While many families express gratitude for the care their loved ones receive, there are noted areas for improvement. Communication has been highlighted as a significant issue, with families sometimes struggling to get timely updates about their loved ones’ conditions. Additionally, concerns about staffing levels and the cleanliness of the facility have been raised, particularly regarding the handling of personal hygiene needs.
Summary
Palazzo Post Acute offers a supportive environment for residents in need of skilled nursing and rehabilitation services. While the facility is praised for its compassionate staff and positive atmosphere, families should be aware of potential communication challenges and varying experiences regarding care. Overall, Palazzo Post Acute is recognized for its dedication to improving the lives of its residents, though prospective families may want to consider both the positive feedback and areas for improvement when making their decision.
