Overview
Onion Creek Nursing and Rehabilitation Center, located in Austin, Texas, provides both short-term rehabilitation and long-term skilled nursing care. The facility aims to support residents through various stages of recovery and care, focusing on their individual needs.
Services & Support
Onion Creek offers a range of services including skilled nursing, physical therapy, and social worker support. Residents can benefit from memory care and rehabilitation services tailored to their specific needs. The facility also provides dining options and activities designed to enhance the quality of life for its residents.
Care Approach & Staff
The care approach at Onion Creek emphasizes compassion and teamwork among the staff. Many reviews highlight the dedication of the therapy team and the management’s commitment to improving the facility’s environment. While some residents have reported positive experiences with staff members who are attentive and caring, others have expressed concerns about the overall staff responsiveness and the level of care provided.
Living Options & Amenities
The facility is described as modern and clean, with a welcoming atmosphere. It features a dining room that resembles a restaurant, which adds to the overall experience for residents. Many families have noted the importance of a clean and comfortable environment, which is a priority for the facility.
What Families Say
Feedback from families is mixed, with some praising the compassionate care from specific staff members and the facility’s cleanliness. However, there are serious concerns raised regarding the quality of care and staff interactions, with reports of neglect and inadequate support for residents. Some families have expressed a desire to move their loved ones to different facilities due to negative experiences.
Room for Improvement
There have been multiple accounts of staff members not being responsive or compassionate, leading to distress among residents. Issues regarding cleanliness and maintenance of the facility have also been highlighted. Families have indicated a need for improved communication and care practices to ensure that residents receive the support they require.
Summary
Onion Creek Nursing and Rehabilitation Center presents a complex picture. While the facility offers valuable services and has made strides in management and staff engagement, there are significant concerns regarding the consistency of care and overall resident experiences. Families considering this facility should weigh both the positive aspects and the areas needing improvement.
