Overview
NYC Health Hospitals/Carter, located in New York, New York, provides a range of long-term acute and skilled nursing care services. The facility emphasizes a patient-focused philosophy and aims to deliver high-quality care through its team of skilled clinicians and support staff. While the hospital is noted for its clinical excellence, reviews reflect a mixed experience among families and patients regarding the quality of care.
Services & Support
The facility offers comprehensive clinical services, including skilled nursing and rehabilitation therapy. It is equipped to handle medically complex cases and provides pulmonary care. Social worker support is also available to assist families in navigating care options and addressing concerns.
Care Approach & Staff
While some reviews highlight caring staff members who treat patients with compassion, there are significant concerns regarding the overall staffing levels. Many families report that the facility is often understaffed, leading to delays in care and a lack of responsiveness. Instances of staff being perceived as rude or neglectful have also been mentioned, impacting the overall patient experience.
Who They Serve
NYC Health Hospitals/Carter serves a diverse patient population, including individuals requiring long-term acute care and those with complex medical needs. Families have noted that the facility is one of the few in New York City that caters to patients with specific conditions, such as ALS, which can limit their options for care.
Room for Improvement
Several reviews express concerns about the facility’s staffing levels, with comments indicating that patients often wait extended periods for assistance. Families have reported instances of neglect, including unaddressed medical needs and inadequate communication from staff regarding their loved ones’ care. Improving staff training and increasing staffing levels could enhance the overall patient experience.
Summary
In summary, NYC Health Hospitals/Carter offers essential long-term acute and skilled nursing care services in New York City. While it has the potential to provide quality care, the facility faces challenges related to staffing and communication that may affect patient outcomes. Families considering this facility should weigh the mixed feedback when making decisions about care for their loved ones.
