Overview
Northbrook Healthcare And Rehabilitation Center, located in Cedar Rapids, Iowa, is dedicated to providing high-quality care to its residents. The facility aims to create a warm and welcoming environment, treating each resident with respect, compassion, and dignity. The experienced staff is committed to ensuring that residents feel safe and supported in their daily lives.
Services & Support
At Northbrook, residents have access to a variety of services, including skilled nursing and rehabilitation. The facility emphasizes personalized care plans tailored to individual needs, ensuring that each resident receives support that aligns with their specific circumstances. Additionally, social worker support is available to assist families and residents with any concerns or needs that may arise.
Care Approach & Staff
The care approach at Northbrook is centered on creating a healing environment. Staff members are noted for their attentiveness and professionalism, with many families expressing appreciation for the kindness and communication from the nursing team. Residents are encouraged to engage in daily exercise and participate in numerous social events, which contribute to a sense of community and well-being.
Living Options & Amenities
While Northbrook is described as an older facility, it is well-maintained and clean, with no unpleasant odors reported. Residents enjoy comfortable accommodations and have access to engaging activities, including weekly social events and live entertainment. The facility aims to provide a home-like atmosphere where residents can enjoy their golden years.
What Families Say
Feedback from families highlights a mix of experiences at Northbrook. Many express satisfaction with the care provided, noting the compassion of the staff and the positive impact on their loved ones’ well-being. However, some reviews indicate concerns about staff behavior, with a few families reporting negative experiences that detracted from their overall satisfaction. Overall, the facility has received commendations for its leadership and commitment to quality care.
Room for Improvement
While many families appreciate the care their loved ones receive at Northbrook, there are reports of inconsistent staff interactions, with some describing rude behavior from nurses and staff. Addressing these concerns could enhance the overall resident experience and ensure that all families feel confident in the care provided.
Summary
Northbrook Healthcare And Rehabilitation Center strives to offer a supportive environment for its residents through skilled nursing and rehabilitation services. With a focus on compassion and dignity, the staff work diligently to create a positive atmosphere. While most families report satisfaction with the care, there are areas that could be improved to ensure a consistently high standard of service for all residents.
