Overview
North End Rehabilitation & Healthcare Center, located in Boston, Massachusetts, is a skilled nursing facility dedicated to providing a warm and close-knit community for its patients. As the only skilled nursing facility in the downtown area, it offers a 100-bed center where every patient is made to feel at home. The center is currently undergoing extensive renovations and is expanding its services under new management, with a focus on specialized clinical programs.
Services & Support
North End Rehabilitation & Healthcare Center provides a range of services including skilled nursing and rehabilitation. The facility aims to deliver personalized care tailored to the needs of each resident, supported by a professional team.
Care Approach & Staff
The staff at North End Rehabilitation & Healthcare Center is often described as caring, friendly, and dedicated to their patients. Many visitors have noted the upbeat demeanor of the employees, which contributes to a positive atmosphere within the facility. However, there are concerns regarding the responsiveness of the nursing staff, with reports of delays in attending to patient needs after call button requests.
Who They Serve
The facility serves a diverse range of patients requiring post-acute care and long-term support. It is designed to accommodate individuals recovering from hospital stays or those needing ongoing assistance.
Levels of Care
North End Rehabilitation & Healthcare Center offers skilled nursing care and rehabilitation services, focusing on both recovery and long-term health needs.
Living Options & Amenities
The center features clean and spacious rooms, creating a comfortable living environment for residents. Families have expressed satisfaction with the cleanliness and setup of the rooms, contributing to a sense of well-being for their loved ones.
Dining & Activities
Residents at North End Rehabilitation & Healthcare Center have reported positive experiences with the dining options, noting that the food is enjoyable. The facility emphasizes a supportive community atmosphere, enhancing the overall experience for its residents.
What Families Say
Families have shared mixed feedback about their experiences at North End Rehabilitation & Healthcare Center. While many appreciate the cleanliness of the facility and the kindness of the staff, some have raised concerns about the attentiveness of nursing staff and communication regarding patient care. Positive remarks highlight the staff’s genuine care and the overall welcoming environment.
Room for Improvement
Despite the positive feedback, there are areas noted for improvement. Some families have expressed dissatisfaction with the response times when patients call for assistance, indicating a need for better staff attentiveness. Additionally, there have been concerns regarding the management of specific medical treatments and follow-up communication with families.
Summary
North End Rehabilitation & Healthcare Center offers skilled nursing and rehabilitation services in a clean and welcoming environment. While the facility has received commendations for its caring staff and community atmosphere, there are concerns about the responsiveness of nursing staff that potential residents and their families should consider. Overall, it presents a supportive option for individuals in need of post-acute and long-term care in the Boston area.
