Overview
Naples Health and Rehabilitation Center, located in Naples, Florida, offers a range of services including skilled nursing, rehabilitation, and hospice care. The facility aims to provide a warm and caring environment, focusing on the unique needs of each resident. However, reviews indicate a significant divide in experiences, with some families appreciating the care provided while others report serious concerns regarding cleanliness and staff responsiveness.
Services & Support
The center provides various services, including physical therapy and skilled nursing care. Many reviews highlight the physical therapy department as particularly effective, with staff noted for their dedication to helping residents regain mobility and strength. However, concerns have been raised about the overall standard of care, with some families describing neglect and a lack of basic support for residents.
Care Approach & Staff
Naples Health and Rehabilitation Center emphasizes a compassionate approach to caregiving. Staff are described as kind and considerate by some families, particularly in the context of therapy services. However, there are numerous accounts of inconsistency in staff performance, with reports of rudeness and indifference from certain team members. This inconsistency has led to feelings of frustration among families, particularly regarding the attention their loved ones receive.
Who They Serve
The facility serves a diverse population, including individuals in need of long-term care, short-term rehabilitation, and hospice services. While some families have expressed satisfaction with the care their loved ones have received, others have voiced serious concerns about the treatment of residents, particularly those on state insurance.
Living Options & Amenities
The building is older and has been described as needing improvement. While some reviews mention clean and simple rooms, others raise alarms about hygiene issues and overall facility conditions, including unpleasant odors and the presence of flies. The environment has been characterized by some as depressing and unsafe, leading to questions about the quality of life for residents.
What Families Say
Families have shared a wide range of experiences at Naples Health and Rehabilitation Center. Positive remarks often focus on the helpfulness of the therapy staff and the smooth admissions process. Conversely, many families report distressing experiences, citing neglect, lack of accountability, and unsanitary conditions. Some have expressed deep concern for their loved ones’ well-being, describing instances of inadequate care and emotional distress.
Room for Improvement
There are significant areas for improvement noted by families, including the need for better staff training, improved cleanliness, and more responsive care. Multiple reviews indicate that the facility has struggled with consistent management and staffing issues, leading to a decline in the quality of care over time.
Summary
Naples Health and Rehabilitation Center presents a complex picture of care. While some families commend the physical therapy services and the kindness of certain staff members, a substantial number of reviews express serious concerns about neglect, hygiene, and staff responsiveness. Families considering this facility for their loved ones may want to weigh these experiences carefully against their specific needs and expectations.
