Overview
Myers Nursing Home & Center, located in Kansas City, Missouri, is a for-profit nursing home with a total of 84 beds, currently accommodating 76.5 residents. The facility has an occupancy rate of 91 percent and accepts Medicaid. Established in 1974, it is not located within a hospital and has undergone a health inspection over 674 days ago.
Care Approach & Staff
While some reviews highlight the caring nature of the staff, others express significant concerns regarding professionalism and responsiveness. There are mentions of a caring team that takes good care of residents, but also comments on poor customer service, particularly from phone staff. The facility reportedly lacks family or resident councils, which may affect communication and resident advocacy.
Living Options & Amenities
Several reviews indicate that the living conditions at Myers Nursing Home & Center have room for improvement. Reports of bed bugs and inadequate laundry services, including small towels and bed pads, raise concerns about the overall environment. Some residents have also noted a lack of activities and outings, which can impact the quality of life for those living there.
What Families Say
Feedback from families is mixed. Some express appreciation for the cleanliness and care their loved ones receive, while others report distressing conditions, such as pest infestations and inadequate staffing. A review mentions that while some staff are attentive, there are significant issues with the overall management and care approach, leading to a lack of trust in the facility.
Room for Improvement
There are several areas where Myers Nursing Home & Center could enhance its services. Common themes in reviews include the presence of bed bugs, inadequate laundry and hygiene supplies, and a lack of engaging activities for residents. Additionally, the customer service experience, particularly over the phone, has been described as unprofessional and rude.
Summary
Myers Nursing Home & Center in Kansas City, Missouri, presents a mixed picture for families considering care options. While some staff members are noted for their kindness and care, serious concerns about cleanliness, pest management, and customer service have been raised. Families may want to thoroughly evaluate these factors when considering this facility for their loved ones.
