Overview
Mountain Villa Nursing Center, located in El Paso, Texas, is a skilled nursing facility that aims to provide care for elderly residents. The center has received mixed feedback from families regarding the quality of care and the environment within the facility.
Services & Support
The center offers long-term care for elderly residents, with some families noting that their loved ones received compassionate and attentive care from the staff. However, there are several reports of inadequate support and medical neglect, with specific claims regarding unaddressed needs and a lack of responsiveness to residents in distress.
Care Approach & Staff
Feedback on the staff at Mountain Villa Nursing Center is divided. While some families express gratitude for the care provided, particularly in the context of end-of-life support, others have raised concerns about the professionalism and attentiveness of the nursing staff. Instances of residents being left unattended and in distress have been reported, leading to feelings of frustration among family members.
Who They Serve
The facility caters primarily to elderly individuals requiring long-term care. Some residents have been reported to feel content and well-cared for, while others have had distressing experiences that have led families to question the level of care provided.
Living Options & Amenities
Reviews indicate that the facility may not meet the expectations of some families regarding cleanliness and overall atmosphere. Descriptions of the environment include concerns about unpleasant odors and general upkeep, which may impact the comfort of residents.
What Families Say
Family feedback highlights a stark contrast in experiences. Some families commend the facility for its compassionate care, particularly for those in their final days, while others express deep dissatisfaction, citing instances of neglect and a lack of proper medical attention. The emotional distress of residents has been a recurring theme, with reports of individuals crying for help and not receiving timely assistance.
Room for Improvement
There are significant concerns regarding the overall care standards at Mountain Villa Nursing Center. Multiple reviews indicate a need for improvement in staff responsiveness and the maintenance of a safe and supportive environment for residents.
Summary
Mountain Villa Nursing Center in El Paso, Texas, presents a complex picture of care for elderly residents. While some families report positive experiences with compassionate staff, others raise alarming issues regarding neglect and a lack of proper support. Prospective families are encouraged to consider these varied experiences when evaluating the facility for their loved ones.
