Overview
Mountain View Post Acute, located in Colorado Springs, Colorado, offers compassionate 24/7 skilled nursing and short-term rehabilitation care in a comfortable, home-like setting. The facility aims to ensure a smooth transition from hospital to recovery while promoting family involvement through flexible visiting hours.
Services & Support
Mountain View Post Acute provides a wide range of services including post-surgical recovery, IV therapy, complex wound care, restorative nursing, chronic disease and pain management, respiratory care, memory care, and hospice support. Their experienced interdisciplinary team, which includes physicians, nurses, therapists, and social services staff, collaborates closely with residents and their families to create individualized care plans tailored to specific needs.
Care Approach & Staff
The staff at Mountain View Post Acute has been noted for their kindness and patience, with many reviews highlighting the positive interactions residents have with nurses and caregivers. The facility has a reputation for genuinely caring for their patients and being open to what treatment works best for each individual. The leadership and staff are described as supportive and accommodating, ensuring that family members can be involved in the care process.
Who They Serve
Mountain View Post Acute caters to individuals in need of skilled nursing and rehabilitation services, particularly those recovering from surgery, illness, or injury. The facility also offers specialized memory care and hospice support for residents requiring those services.
Living Options & Amenities
The facility is designed to provide a home-like environment, with semi-private rooms that allow for comfort and privacy during the healing process. Families are encouraged to bring personal items to make their loved ones feel more at home.
What Families Say
Feedback from families varies, with some expressing gratitude for the attentive care their loved ones received, particularly during rehabilitation. Positive experiences often mention the cleanliness and maintenance of the facility. However, there are also serious concerns voiced by some families regarding care neglect and communication issues, particularly in tragic circumstances.
Room for Improvement
While many reviews highlight the compassionate care provided by staff, there are notable concerns about communication and responsiveness, particularly in sensitive situations. Families have reported difficulties in obtaining information and support, which may need addressing to enhance overall family satisfaction.
Summary
Mountain View Post Acute aims to provide quality skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the care and attention their loved ones receive, there are critical areas regarding communication and care that the facility may need to improve upon to ensure a consistently positive experience for all residents and their families.
