Overview
Mercer Healthcare Center, located in Bluefield, West Virginia, is a skilled nursing facility offering both short- and long-term rehabilitation and therapy services. The center emphasizes the emotional and physical well-being of its residents and aims to create a supportive environment for both guests and their families. Mercer Healthcare Center believes in maintaining ongoing relationships with residents and their families to ensure the best care is provided.
Services & Support
The facility provides a range of healthcare services, including skilled nursing, physical therapy, and rehabilitation. Residents have access to social worker support, memory care, and respite care. Activities such as bingo, movie nights, and outings are organized to enhance the residents’ experience.
Care Approach & Staff
Reviews indicate that staff members are generally regarded as friendly and dedicated, with many residents noting the compassionate care provided by the team. However, there are concerns about staffing levels and responsiveness, particularly during weekends and nights. Some families reported issues with timely assistance and care, suggesting that there may be room for improvement in these areas.
Who They Serve
Mercer Healthcare Center serves a diverse population, including individuals requiring skilled nursing care, rehabilitation, and memory care. The facility aims to cater to both short-term and long-term residents, focusing on their unique needs.
Living Options & Amenities
The facility offers a variety of living arrangements, although specific details about room options were not provided. Residents can enjoy communal activities and have access to outdoor spaces, which many find appealing.
Dining & Activities
Dining options are described as decent, with a new chef reportedly enhancing the meal quality. Activities are organized regularly, and residents receive daily updates on planned events, fostering engagement and social interaction.
Room for Improvement
While many families express gratitude for the care received, there are notable concerns regarding cleanliness and staff responsiveness. Instances of inadequate attention to personal hygiene and care have been reported, alongside issues with communication and access to timely assistance.
Summary
Mercer Healthcare Center provides a range of skilled nursing and rehabilitation services in Bluefield, WV. While the facility has received positive feedback for its compassionate staff and engaging activities, there are significant concerns regarding staffing levels and the quality of care in certain areas. Families considering Mercer Healthcare Center should weigh these factors carefully when making decisions about their loved ones’ care.
