Overview
McNaughten Pointe, located in Columbus, Ohio, is a 135-bed facility that offers a range of clinical services, including skilled nursing, rehabilitation, memory care, ventilator management, and long-term care. The facility aims to provide comprehensive support for residents throughout their recovery journey, focusing on care, compassion, and respect.
Services & Support
At McNaughten Pointe, residents can access various services tailored to their needs. The skilled nursing team is available around the clock, ensuring that individuals receive the necessary care and attention. The facility also provides physical and occupational therapy, enhancing residents’ recovery and rehabilitation experiences.
Care Approach & Staff
The staff at McNaughten Pointe is noted for being friendly and compassionate. Many reviews highlight the positive interactions between staff and residents, particularly in the therapy departments. However, some feedback indicates inconsistencies in care quality, especially during night shifts, where communication and responsiveness have been areas of concern.
Who They Serve
McNaughten Pointe serves a diverse population, including individuals in need of skilled nursing care, rehabilitation, and memory care. The facility is designed to support both short-term and long-term residents, with a focus on fostering a sense of community and connection.
Living Options & Amenities
The facility is equipped to provide a comfortable living environment for its residents. While some reviews mention cleanliness and the need for updates to the decor, many residents express satisfaction with the overall atmosphere and the amenities available. Engaging activities are also offered to promote social interaction and well-being.
Dining & Activities
Residents at McNaughten Pointe can participate in various activities designed to enhance their quality of life. The dining experience is part of this, with some reviews praising the food and the efforts of the kitchen staff. Activities are organized to encourage engagement and connection among residents.
What Families Say
Feedback from families is mixed. While many express gratitude for the care their loved ones receive, highlighting the supportive therapy staff and positive experiences, others voice significant concerns regarding responsiveness and the overall quality of care, particularly at night. This duality reflects the varied experiences of residents and their families at McNaughten Pointe.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding communication and responsiveness from night staff. Instances of delayed assistance and perceived neglect have raised concerns among families about the level of care during night shifts. Addressing these issues could enhance the overall experience for residents and their families.
Summary
In summary, McNaughten Pointe offers a range of services aimed at supporting residents through skilled nursing and rehabilitation. While many families appreciate the compassionate care and positive experiences in therapy, there are notable concerns regarding communication and responsiveness during certain shifts. Families considering McNaughten Pointe should weigh these factors when evaluating care options for their loved ones.
