Overview
Matthews Memorial Health Care, located in Alexandria, Louisiana, is a health care community designed to provide individuals with a place to recover, rehabilitate, and reside based on their specific needs. The facility offers skilled nursing services for those requiring short-term care after surgeries or hospital stays, as well as long-term care for individuals needing regular medical monitoring. The staff aims to create a welcoming environment that promotes healing and well-being.
Services & Support
Matthews Memorial offers a range of services, including skilled nursing and rehabilitation therapies. These services are tailored to assist individuals in recovering from medical events such as surgeries, heart attacks, or strokes. The facility also provides long-term care in a homelike setting, ensuring that residents receive the necessary support and medical attention.
Care Approach & Staff
The staff at Matthews Memorial is described as friendly, courteous, and attentive to residents’ needs. Many reviewers noted the cleanliness of the facility and the helpful nature of the employees. However, some reviews raised concerns about the responsiveness of staff to urgent requests, with instances of delays in assistance being reported.
Living Options & Amenities
The community is designed to provide a comfortable living environment, with clean facilities that promote a positive atmosphere. Residents have access to various activities aimed at nurturing their body, mind, and spirit, contributing to an overall sense of well-being.
What Families Say
Feedback from families is mixed. While many appreciate the cleanliness and the kindness of the staff, there are significant concerns regarding the quality of care, including reports of neglect and inadequate responses to calls for assistance. Some families expressed dissatisfaction with the treatment of residents and the overall management of the facility, indicating that improvements are necessary.
Room for Improvement
Several reviews highlighted issues with the responsiveness of staff to patient needs, including long wait times for assistance and concerns about the treatment of residents. These themes suggest a need for better management and training to ensure that all residents receive timely and respectful care.
Summary
Matthews Memorial Health Care in Alexandria, Louisiana, strives to provide a supportive environment for recovery and rehabilitation. While the facility is noted for its cleanliness and friendly staff, there are areas that require attention, particularly regarding staff responsiveness and the quality of care. Families considering this facility should weigh the positive aspects against the concerns raised in reviews.
