Overview
Madison Health and Rehabilitation Center, located in Madison, Wisconsin, is dedicated to enhancing the quality of life for its residents through compassionate care. With over 30 years of experience, the facility offers a variety of long-term and short-term care options, including 24-hour skilled nursing and rehabilitation services. The center aims to meet the diverse healthcare needs of aging individuals and others in the community.
Services & Support
The center provides a comprehensive range of services, including skilled nursing, rehabilitation, memory care, and respite care. Rehabilitation is supported by licensed physical, occupational, and speech therapists, and therapy services are available seven days a week. Families can expect a supportive environment designed to cater to the unique needs of each resident.
Care Approach & Staff
Reviews indicate a mix of experiences regarding staff interactions. While many residents and families have noted the friendliness and caring nature of the staff, some have raised concerns about communication and responsiveness. For instance, one reviewer appreciated the efforts of the social worker, who provided personal attention and support, while others expressed frustration with the accessibility of staff and the quality of care during specific visits.
Dining & Activities
Residents have shared varied experiences regarding the dining options. Some noted improvements in food quality, while others expressed dissatisfaction with meal offerings, suggesting that food preferences can vary widely among residents. The facility aims to provide engaging activities, although some residents feel that participation in activities is influenced by family involvement.
Location & Access
Madison Health and Rehabilitation Center is situated in Madison, Wisconsin, making it accessible to families in the area. However, there have been complaints about difficulty in reaching the facility by phone, with some reporting busy signals and unprofessional responses when inquiries are made.
What Families Say
Feedback from families is mixed. Many appreciate the caring staff and the improvements made over time, while others have raised significant concerns about communication, accessibility, and the overall environment. Some families recommend the facility for its rehabilitation services but caution potential residents about the need for vigilant oversight.
Room for Improvement
Several reviews highlight areas needing attention, particularly in communication among staff and responsiveness to resident needs. There are concerns about the overall environment and care quality, with some families suggesting that the facility may not be suitable for all individuals, especially those with complex needs.
Summary
Madison Health and Rehabilitation Center offers a variety of care services in a supportive environment, with a focus on enhancing residents’ quality of life. While many families report positive experiences with staff and improvements in care, there are notable concerns regarding communication and access that potential residents should consider when evaluating their options.
