Overview
Los Arcos del Norte Care Center, located in El Paso, Texas, offers individualized care plans for both short-term and long-term skilled nursing care. The facility aims to restore or maintain the highest level of independence for its residents, emphasizing quality and compassionate care tailored to unique needs.
Services & Support
The center provides a range of services, including skilled nursing, rehabilitation, hospice care, and physical therapy. The focus is on creating personalized rehabilitation programs that cater to individual needs and goals. The partnership with Reliant Rehabilitation highlights their commitment to comprehensive rehabilitation services.
Care Approach & Staff
Many families have noted the dedication of the staff at Los Arcos del Norte, often describing them as kind and attentive. However, some reviews indicate inconsistencies in care, particularly regarding communication among staff members. While some families felt their loved ones received excellent care, others expressed concerns about the adequacy of attention provided, especially during night shifts.
Who They Serve
Los Arcos del Norte serves a diverse population, including individuals requiring skilled nursing care, rehabilitation, and hospice services. The facility is designed to accommodate both short-term and long-term residents.
Dining & Activities
While the facility offers dining and activities aimed at enhancing the residents’ quality of life, some reviews pointed out issues with food quality and adherence to dietary needs. There were mentions of meals being served cold and not always meeting the specific dietary requirements of residents.
Room for Improvement
Several reviews highlight areas needing attention, particularly regarding staffing levels and the management of resident care. Some families reported inadequate responses to basic needs, such as timely assistance and medication management. Communication breakdowns among staff were also noted as a significant concern.
What Families Say
Feedback from families is mixed. Many expressed gratitude for the compassionate care their loved ones received, praising specific staff members for their dedication. However, there are also serious concerns raised about neglect and inadequate care during critical times, leading some families to feel distressed about their experiences.
Summary
Los Arcos del Norte Care Center offers a range of skilled nursing and rehabilitation services in El Paso, Texas. While many families appreciate the care and attention provided by certain staff members, there are notable concerns regarding consistency and quality of care. Families are encouraged to consider these factors when evaluating the facility for their loved ones.
