Overview
Legacy Nursing and Rehabilitation of Port Allen, located in Port Allen, Louisiana, is a family-owned and operated facility that emphasizes the importance of quality care for its residents. The facility aims to provide 24-hour professional care with a focus on experienced and knowledgeable staff.
Services & Support
The facility offers services that include physician and nurse practitioner support, aiming to meet the medical needs of residents. However, feedback from families indicates significant concerns regarding the quality of care provided.
Care Approach & Staff
Despite the stated commitment to quality care, numerous reviews highlight issues of neglect and inadequate attention from the staff. Families have reported experiences of staff being unresponsive and lacking professionalism, with some noting that their loved ones did not receive necessary medical attention. There are also mentions of a lack of communication from medical personnel, which has led to distress among families trying to check on their loved ones.
Living Options & Amenities
Reviews describe the living conditions as unsatisfactory, with some residents and their families expressing discomfort with the environment. Complaints include unpleasant odors and a general lack of cleanliness. The facility has been compared unfavorably to other care settings, with some individuals stating they would not feel safe or comfortable living there.
What Families Say
Family experiences at Legacy Nursing and Rehabilitation of Port Allen have been overwhelmingly negative. Several reviews express deep dissatisfaction with the care provided, citing neglect and poor staff attitudes. Some families have reported tragic outcomes, attributing these to the lack of appropriate care and attention. The overall sentiment reflects a significant lack of trust in the facility’s ability to provide adequate support for residents.
Room for Improvement
There are clear areas where families feel improvements are necessary, particularly in staff responsiveness, communication, and overall care standards. Many reviews suggest that the facility needs to address these concerns seriously to regain trust from residents and their families.
Summary
Legacy Nursing and Rehabilitation of Port Allen presents itself as a family-oriented care facility; however, the experiences of families suggest a troubling reality regarding the quality of care and staff engagement. With multiple reports of neglect and unsatisfactory living conditions, potential residents and their families may want to carefully consider these factors when evaluating their options.