Overview
Legacy Kettering, located in Kettering, Ohio, is a senior care facility that offers a range of services including rehabilitation and home health care. The facility has received mixed feedback from families regarding the quality of care and the communication skills of the staff. While some families appreciate the kindness and professionalism of certain employees, others have expressed concerns about the overall management and responsiveness of the staff.
Services & Support
Legacy Kettering provides various services including physical therapy, social worker support, and home health care. Residents can expect assistance with daily living activities, as well as access to rehabilitation services designed to promote recovery and independence. However, some reviews indicate that the responsiveness of staff can be inconsistent, particularly during night shifts.
Care Approach & Staff
The staff at Legacy Kettering has been described as friendly and welcoming by some families, who commend their dedication to resident care. However, there are reports of rudeness and poor communication from certain employees, leading to frustrations among families trying to advocate for their loved ones. Positive experiences have been noted with the therapy staff, who are regarded as knowledgeable and supportive.
Who They Serve
Legacy Kettering serves a diverse population of seniors requiring various levels of care, including those in need of rehabilitation and long-term care. Families have shared that the environment can be both inviting and challenging, with some residents thriving due to engaging activities, while others struggle with unmet needs.
Living Options & Amenities
The facility is noted for its cleanliness and inviting atmosphere. Families have commented on the maintenance of the living environment, appreciating the efforts of housekeeping staff. However, there are concerns about the dietary options available, with some residents expressing dissatisfaction with the food quality and dietary accommodations.
What Families Say
Feedback from families varies significantly. Some express gratitude for the care their loved ones receive, highlighting the positive interactions with staff and the cleanliness of the facility. Others recount troubling experiences, including instances of inadequate care and poor staff communication. The mixed reviews suggest that while some families feel reassured about their loved ones’ care, others have faced significant challenges that have impacted their trust in the facility.
Room for Improvement
There are clear areas for improvement at Legacy Kettering. Many families have pointed out issues with staff communication and responsiveness, particularly during night shifts. Additionally, dietary needs and the quality of food have been recurring themes in reviews, indicating a need for better accommodation of residents’ nutritional requirements.
Summary
Legacy Kettering offers a range of services for seniors, including rehabilitation and home health care, in a clean and welcoming environment. While many families appreciate the kindness of the staff and the overall atmosphere, concerns about communication and dietary services persist. Families are encouraged to consider both the positive and negative feedback when evaluating care options for their loved ones.
