Overview
Lakeview Nursing and Rehabilitation Center, located in Chicago, Illinois, offers skilled nursing and rehabilitation services. The facility is designed to cater to both short-term and long-term care needs, with a commitment to providing exceptional care. However, reviews from families indicate significant concerns regarding the quality of care and management practices.
Care Approach & Staff
The care approach at Lakeview has received mixed feedback. While some families have noted compassionate interactions with certain staff members, particularly in admissions, other reports highlight serious deficiencies in care. Instances of neglect, including failure to provide necessary medical equipment such as CPAP machines and inadequate food provision, have been described. Reviews indicate a troubling environment where staff have been perceived as unprofessional and disrespectful, contributing to a lack of trust among residents and their families.
What Families Say
Family feedback varies widely. Some visitors have reported positive experiences, citing friendly and professional staff who are attentive to the needs of residents. However, numerous negative reviews paint a starkly different picture, with allegations of verbal and mental abuse, neglect of basic care needs, and unsanitary conditions. Families have expressed deep concerns about the treatment of their loved ones, including reports of bed sores and long wait times for assistance. Many reviewers strongly advise against placing loved ones in this facility, citing personal experiences that have raised alarms about safety and care quality.
Room for Improvement
Significant themes in reviews highlight the need for improvement in management and staff training. Families have voiced concerns about the facility’s organization and cleanliness, with some describing it as unprofessional and dirty. The lack of timely care and communication from staff has been a common complaint, indicating a pressing need for better operational practices to ensure resident well-being.
Summary
Lakeview Nursing and Rehabilitation Center presents a complex picture, with a mix of positive and negative experiences reported by families. While there are indications of caring staff and a commitment to rehabilitation, the numerous serious concerns regarding neglect, management issues, and overall care quality cannot be overlooked. Families considering this facility should weigh these factors carefully against their loved ones’ needs.
